Privacy Policy
1. Data protection at a glance
General information
The following information provides a simple overview of what happens to your personal data when you visit this website. “Personal data” means all data that can be used to personally identify you. Detailed information on data protection can be found in our privacy notice set out below this text.
Contact for data protection enquiries
If you have any questions about data protection, you can contact us at:
Data collection on this website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. The operator’s contact details can be found in the section “Information on the controller” in this privacy notice.
How do we collect your data?
On the one hand, your data are collected when you provide them to us. This may, for example, be data that you enter into a contact form or submit as part of a newsletter subscription.
Other data are collected automatically by our IT systems when you visit the website. These are mainly technical data (e.g. internet browser, operating system, time of page view) as well as server log data. These data are processed primarily to ensure the technical provision of the website and, in anonymised form, for statistical purposes (web analytics with Matomo).
Server log files are stored for 14 days and then deleted.
Where we ask you for consent in individual cases (e.g. to receive a newsletter), the processing of the relevant data is based on this consent.
For which purposes do we use your data?
Some of the data are collected to ensure the error-free and secure provision of the website (e.g. server logs).
We use other data to perform anonymised analysis of how our website is used, in order to improve its content and structure (web analytics with Matomo).
If enquiries are submitted to us via the website (e.g. via the contact form), we use the data you provide to process these enquiries and – where applicable – to initiate or perform contractual relationships.
What rights do you have regarding your data?
You have the right at any time, free of charge, to obtain information about the origin, recipients and purposes of your stored personal data. You also have the right to request the rectification or erasure of these data. If you have given consent to the processing of your data, you may withdraw this consent at any time with effect for the future. Furthermore, you have the right, under certain circumstances, to request the restriction of processing of your personal data. You also have the right to lodge a complaint with the competent supervisory authority. You can contact us at any time for this purpose or if you have any further questions about data protection.
Analytics tools
When you visit this website, your visit is statistically evaluated in anonymised form. For this purpose, we exclusively use the open-source web analytics software Matomo, which we operate ourselves on servers located in the EU.
We do not use analytics tools provided by third parties (such as Google Analytics) and we do not set any tracking, marketing or analytics cookies in this context. Detailed information about Matomo can be found in the section “Matomo” in this privacy notice.
Cookies
We consistently follow the principle of data minimisation. We do not use cookies on this website. No information is stored on or read from your end device, whether in the form of cookies or by comparable technologies (e.g. local storage, session storage or tracking pixels); there is no access to your end device within the meaning of Section 25(1) of the German Telecommunications and Digital Services Data Protection Act (TDDDG).
2. Hosting
We host the content of our website with the following provider:
Hetzner
The provider is Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany (“Hetzner”).
For details, please refer to Hetzner’s privacy policy: https://www.hetzner.com/de/legal/privacy-policy/
The use of Hetzner is based on Article 6(1)(f) GDPR. We have a legitimate interest in the most reliable presentation of our website possible.
netcup
For our appointment booking and video conferencing services, we use server infrastructure provided by netcup GmbH. The applications are operated by us. We use this server infrastructure on the basis of Art. 6(1)(f) GDPR. Our legitimate interest lies in the secure and reliable provision of these services.
3. General information and mandatory disclosures
Data protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy notice. When you use this website, various personal data are collected. Personal data are data by which you can be personally identified. This privacy notice explains which data we collect and what we use them for. It also explains how and for what purpose this happens.
Please note that data transmission over the internet (e.g. communication by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.
Information on the controller
The controller responsible for data processing on this website is:
IOWIS GmbH
Lochbrunnenstraße 14
74889 Sinsheim
Germany
E-Mail: contact@iowis.com
The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).
Storage period
Unless a more specific storage period has been stated within this privacy notice, your personal data will remain with us until the purpose for data processing ceases to apply. If you assert a justified request for erasure or withdraw your consent to data processing, your data will be erased unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, erasure will take place after these reasons cease to apply.
Your rights
Subject to the applicable legal requirements, you have the right of access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR) and data portability (Art. 20 GDPR). Where processing is based on your consent, you may withdraw that consent at any time with effect for the future (Art. 7(3) GDPR). The lawfulness of processing carried out before the withdrawal remains unaffected. You also have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR).
Your right to object under Art. 21 GDPR is explained separately.
Right to object to processing in specific cases and to direct marketing (Article 21 GDPR)
IF DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ARTICLE 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT, AT ANY TIME AND ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA, INCLUDING ANY PROFILING BASED ON THOSE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED IS SET OUT IN THIS PRIVACY NOTICE. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ARTICLE 21(1) GDPR).
WHERE YOUR PERSONAL DATA ARE PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING, WHICH INCLUDES PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ARTICLE 21(2) GDPR).
4. Data collection on this website
Contacting us
If you contact us by contact form or email, we process the information you provide in order to handle your enquiry and, where necessary, any follow-up questions. Where your enquiry relates to entering into or performing a contractual relationship, the processing is carried out on the basis of Art. 6(1)(b) GDPR. In all other cases, the processing is carried out on the basis of Art. 6(1)(f) GDPR. Our legitimate interest lies in the efficient handling of business enquiries addressed to us.
We use services provided by PathConnect GmbH for our email infrastructure.
Information marked as mandatory is required in order to submit an enquiry using the contact form.
Spam and abuse protection with ALTCHA
To protect our forms against spam and automated attacks, we use the self-hosted captcha solution “ALTCHA”. Before the form is submitted, your browser performs a so-called proof-of-work computation in the background; the resulting proof is transmitted to our server together with the form.
We operate ALTCHA ourselves. No data is transmitted to external CAPTCHA providers, no cookies are set, and no browser fingerprinting is used. The processing serves to secure our online services and prevent misuse; the legal basis is our legitimate interest pursuant to Article 6(1)(f) GDPR.
Appointment booking
When you book an appointment, we process the data you provide in order to handle your appointment request and to plan and conduct the appointment. The appointment booking solution is operated by us.
Where the processing is necessary in order to take steps at your request prior to entering into a contract or to perform a contract, it is carried out on the basis of Art. 6(1)(b) GDPR. In all other cases, the processing is carried out on the basis of Art. 6(1)(f) GDPR. Our legitimate interest lies in the efficient organisation and conduct of business appointments.
We use services provided by PathConnect GmbH to synchronise booked appointments with our calendar and to send appointment confirmations and reminders.
Information marked as mandatory is required in order to make a booking using the booking system. Without this information, it is not possible to make a booking using the booking system.
Video conferences
For online appointments, we use a video conferencing solution operated by us. In this context, we process the technical data required to conduct the video conference as well as audio, video and, where applicable, screen-sharing data transmitted by the participants.
Where the processing is necessary in order to take steps at your request prior to entering into a contract or to perform a contract, it is carried out on the basis of Art. 6(1)(b) GDPR. In all other cases, the processing is carried out on the basis of Art. 6(1)(f) GDPR. Our legitimate interest lies in the location-independent conduct of business appointments.
5. Analytics tools and advertising
Matomo
This website uses the open-source web analytics service Matomo.
With the help of Matomo, we analyse in anonymised form how our website is used (for example, which pages are accessed when and from which region access takes place). For this purpose, in particular server log data (such as IP address, referrer, browser and operating system used, time of access) are processed.
The use of this analytics tool is based on Article 6(1)(f) GDPR. Our legitimate interest lies in a data-minimised measurement of reach, the improvement of our web offering and the assurance of the website’s technical operation.
IP anonymisation
When analysing with Matomo, we use IP anonymisation. Your IP address is shortened before analysis so that it can no longer be directly attributed to you as a person.
Cookieless analytics
We have configured Matomo so that Matomo does not store any cookies in your browser and does not access information on your end device. Analytics is carried out exclusively on the basis of the server log files of our web server.
Hosting
We host Matomo exclusively on our own servers, so that all analytics data remain with us and are not passed on to third parties.
6. Newsletter
Newsletter data
If you would like to subscribe to the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. Further data are not collected or are only collected on a voluntary basis. We use these data exclusively for sending the requested information and do not pass them on to third parties.
The processing of the data entered in the newsletter registration form is based exclusively on your consent (Article 6(1)(a) GDPR). You may withdraw the consent you have given to the storage of the data, the email address and their use for sending the newsletter at any time, for example via the “unsubscribe” link in the newsletter. The lawfulness of the data processing operations already carried out remains unaffected by the withdrawal.
The data you provide for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter with us and/or the newsletter service provider and will be erased from the newsletter distribution list after you unsubscribe or after the purpose no longer applies. We reserve the right to erase or block email addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest pursuant to Article 6(1)(f) GDPR.
Data stored by us for other purposes remain unaffected.
After you have unsubscribed from the newsletter distribution list, your email address may be stored by us and/or the newsletter service provider in a blacklist where this is necessary to prevent future mailings. The data in the blacklist are used solely for this purpose and are not combined with other data. This serves both your interest and our interest in complying with legal requirements when sending newsletters (legitimate interest within the meaning of Article 6(1)(f) GDPR). Storage in the blacklist is not limited in time. You may object to this storage where your interests outweigh our legitimate interest.